Terms and Conditions
SCOPE OF APPLICATION
The following terms and conditions of sale (“Conditions”) apply to the services (“Services”) offered on the online platform referred to at https://www.viettishop.com/ (“Website”) and provided by VIETTI & LEVORATO S.r.l. (“Company”), a sole shareholder company subject to management and coordination by EG International Holding S.r.l., Italian tax code and VAT reg. no. 00192990034, with registered office in Arona (NO), at via Vittorio Veneto no. 101, Italy, no. Economic and Administrative Index (Repertorio Economico Amministrativo - REA) NO-60535, share capital €100,000 fully paid up, e-mail info@viettishop.com, telephone number +39 0322-248290.
Registration on the Website and use of the Services is granted by the Company exclusively to natural persons who have reached the age of majority (18 years) and who act as “consumers”, pursuant to Art. 3.1.a, of Italian Legislative Decree no. 206 dated 06 September 2005, as amended, for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activities performed.
By accessing the Website, users undertake to accept and comply with the Conditions. Users who fail to accept the Conditions or users who do not constitute “consumers”, as defined above, are invited to refrain from using the Website and the Company will not be required to process any orders made by the same.
The Conditions shall be interpreted as an integral and substantial part of the purchase contract concluded between the Company and the user.
The Conditions applicable to the specific purchase will be those set out in the following section of the Website: viettishop.com/pages/terms-and-conditions at the time of processing of the online sale.
Upon request by the user, the Company is required to send a copy of the Conditions accepted by the same user with reference to a specific Order.
The Company reserves the right to make corrections and changes to the Website and/or to the information published therein whenever the Company deems necessary, at its own discretion and without providing prior notice to users. The Company also reserves the right to amend the Conditions, at any time, without the need to notify users of the amendment.
REGISTRATION
Users may cancel their account on the Website at any time, notifying the Company of their intent by means of an e-mail sent to the following address: info@viettishop.com The Company reserves the right to refuse registration by a user or to cancel an account previously registered by a user, at any time and without notice, if i) the Company has evidence of untruthful statements made by a user during registration of the account on the Website; ii) in the event of suspected fraudulent activity by a user to the detriment of the Company; iii) if the Company deems that a transaction poses a security risk; iv) if a user fails to duly accepted the Conditions.
COPYRIGHT
ORDER FULFILMENT
PRICES
PAYMENTS AND SECURITY
- Mastercard, Visa, American Express, Cartasì and Maestro circuit credit cards. Users enter their credit card details in a secure electronic banking gateway provided by third parties (Shopify Payments). In order to ensure greater protection of purchases made on the Website, the Company adheres to the Verified By Visa and Mastercard Securecode services.
- PayPal. By choosing the PayPal payment method, users will be able to pay directly through their Paypal accounts. The Company reserves the right to ship goods purchased exclusively to the address indicated in the account verified by PayPal. Please see the website: https://www.paypal.com for full details.
- Bank transfer. Upon choosing payment by bank transfer, the Company will provide the user, once the Order has been sent, with an Order Confirmation showing details of the bank account to which payment is to be made. The user will be required, within 24 hours of receipt of said email, to complete the bank transfer, ensuring that all information sent by the Company is included in the transfer. The Order will only be despatched and the goods shipped upon receipt of payment. In order to facilitate the processing of Orders, users are invited to send the relevant payment receipts to the Company. It should be noted that any goods included in an Order are reserved for the user for a period of seven (7) days from the date of issuance of the Order. If, after seven days, the Company does not have evidence of payment of the purchase price of the Order, the Company cannot subsequently guarantee availability of the goods specified in the Order.
- Cash on delivery. An additional cost of EUR 15.00 will be charged to users for payment by cash on delivery. The cash on delivery option is valid for all offers on the Website, provided that an individual Order does not exceed the total amount of EUR 1,000.00 and the Order is shipped to a location in Italy. Users should select “Cash on delivery” from the payment methods and then conclude the Order. The Company reserves the right to contact the user to obtain confirmation of the Order. Payment must be made at the time of delivery of the Order by the courier appointed by the Company. In the event of non-payment, the Company will charge the user the costs of management of the outstanding amount and will refuse the relevant Order by providing immediate notice by email. Purchases made on the Website are safe and guaranteed. Online payments with credit cards are processed on the Shopify Payments technology platform using the protection provided by TLS/SSL security protocols.
SHIPPING
- Italy: 1-3 working days - DHL Express
- Europe: 3-5 working days - DHL Express
- Rest of the world: 3-6 working days - DHL Express.
ITALY Shipping is free of charge.
EU COUNTRIES The cost of shipping to the countries listed below is EUR 20.00: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. The cost of shipping to the countries listed below is EUR 40.00: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Vatican City, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Åland, Faroe Islands, Jersey, Kosovo, Liechtenstein, North Macedonia, Mayotte, Moldova, Monaco, Montenegro, Norway, Réunion, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine.
UNITED KINGDOM The cost of shipping is GBP 30.
SWITZERLAND The cost of shipping is CHF 30.
UNITED STATES The cost of shipping is USD 30.
CANADA The cost of shipping is CAD 45.
KOREA The cost of shipping is WON 5000.
JAPAN The cost of shipping is JPY 5000.
AUSTRALIA The cost of shipping is AUD 45.
HONK KONG The cost of shipping is HKD 300.
RESTO DEL MONDO The cost of shipping is EUR 50.00.
Any costs of importation and/or taxes are to be paid by the user.
With regard to particularly bulky goods, the Company reserves the right to notify users of the application of an additional shipping fee with respect to the shipping costs listed above.
TAXES AND DUTIES
For shipments to all other countries, the DDU (Delivery Duty Unpaid) shipping method is used. It follows that any local taxes and/or customs duties are not included in the purchase price set out in the Order Confirmation. Users are invited to check whether any taxes and/or customs duties are applicable to shipments entering the country in which they reside, as well as the amount of any such taxes and/or customs duties. It is understood that any taxes and/or customs duties will be charged directly to the user by the courier, and that the Company will not reimburse any such costs to the user, should the user return the goods purchased to the Company.
If customs officials reject one or more of the goods included in the Order and send the same back to the Company, the later will reimburse the monetary value of the rejected good(s) to the user minus any total expenses incurred (customs expenses and charges, shipping costs). If the total of shipping costs to return any rejected goods to the Company and any customs charges exceed the monetary value of the same goods, the user will be required to promptly pay the difference to the Company.
DELAY IN SHIPPING OR DAMAGE TO GOODS
- send the same damaged and/or lost goods purchased with the Order back to the user;
- refund the user the monetary value of the Order.
GUARANTEE OF CONFORMITY
WITHDRAWAL AND RETURNS
- returned to one of the Company's authorised points of sale. In particular, users who purchase goods and choose to collect them from one of the Company's authorised points of sale, will be required to take the returned goods to the same point of sale or to a different point of sale within the same State;
- returned by courier using DHL EXPRESS service. In this case, users are invited to attach the shipping note generated automatically and sent by the Company by e-mail, subsequent to completion and submission of the Return Form. Returns shipped within Italy are free of charge and any shipping costs are borne by the Company (with the exception of cash on delivery costs). The costs of shipping goods to be returned from outside of Italy are to be borne by users. The costs of said shipments will be the same as those for shipping Orders set out in the “Shipments” section above.
LIABILITY
- does not offer any guarantee that the information published on the Website complies with and is lawful with respect to laws applicable in the country of residence and/or domicile of users;
- shall not assume any liability for any damage sustained by users from use of the Website, the Services or the goods purchased on the Website;
- guarantees that the Website is protected in accordance with international cybersecurity standards;
- shall not assume any liability for any malfunctions related to the deactivation of cookies in the user's browser;
- shall not assume any liability arising and/or in any way connected with a breach by the user of the rules of registration on the Website; in particular, the user hereby assumes all liability for any damage or prejudice caused to the Company or to third parties resulting from improper use and/or the loss or theft of the user's registration credentials;
- shall not assume any liability if, due to a particular configuration of the computer used by the user or its malfunction, the colours of the goods displayed on the Website differ slightly to those of the original goods.
AUTHENTICITY OF GOODS
SUSPENSION OF THE SERVICE
ITALIAN LAW
PERSONAL DATA
The Company warrants to users that personal data will only be processed for uses strictly connected and related to the provision of the Services, to facilitate management of the Website and to fulfil Orders. Users are invited to read the privacy information notice at the following link: Privacy Policy.